This is a chart from the latest Citizen’s Satisfaction Survey. I noticed that the Very Satisfied and Somewhat Satisfied responses were lumped together to give the City an 89% Satisfied score.
The problem is with the Very Satisfied and Not Very Satisfied choices. In reality, all of the choices other than Very Satisfied are Not Very Satisfied. No? Am I missing something here? Everything right of the line is not what is left of the line. Its a statement of fact. Therefore Not Very Satisfied is 81% of the total.
This wording might have been confusing to someone hearing these choices on the phone. Not Very Satisfied should have been Somewhat Unsatisfied. That would make the choices fair.
As it stands now, people had to decide between being somewhat satisfied or being not very satisfied. Somewhat is a very vague term.
The word somewhat means in some measure or degree. So a person could be satisfied to some degree but not unsatisfied to some degree. It just does not feel that people were given the opportunity to answer exactly how they felt.
That is the problem with polls. The results can be manipulated.